Unlocking Your KRA Tax Refund is what every tax payer look for. The Kenya Revenue Authority (KRA) runs iTax platform for tax filing. The Kenya’s iTax platform doesn’t just let you file returns, but it is also your key to reclaiming any overpaid taxes. Want to know how it work, who are eligible, and how you can tax refunds easily, then this post is for you. Read the complete information below, you might sitting on a refund without even knowing it.

How to Get Tax Refunds From KRA Via iTax?

Ever wonder if you could get back the extra tax you’ve paid? You absolutely can, and it’s easier than you think with Kenya’s iTax system. Whether it’s a PAYE overpayment, unused insurance relief, or a mortgage deduction you forgot to claim, the Kenya Revenue Authority (KRA) allows eligible taxpayers to request refunds right from their iTax accounts. With just a few documents and clicks, you may get a way to receive money back directly into your bank account. Check all about KRA iTax Platform Tax Refunds updates from below.

Types of Refund You Can Claim

Refund Type	Claim Trigger
Income Tax	PAYE, mortgage, insurance, pre-payments
VAT	Zero-rated credits, withheld VAT, bad debts
Excise Duty	Duties on unused, returned, or destroyed goods

Who Can Claim a Tax Refund?

If you have paid more than you owed, a refund may due. You are eligible in situations like –

• When excess PAYE, mortgage, insurance premiums, or pre-payments were paid.
• From surplus tax credits in zero-rated sales, withheld VAT, or bad debt write-offs.
• For duties paid on goods that were unused, returned, destroyed, or canceled.
• Claimants must file within 5 years of the tax payment.

Documents You Require

A successful claim requires proper paperwork and for that you need some documents. These documents are given below.

• PAYE – P9 certificate
• Insurance relief – Valid coverage proof
• Mortgage – Lender issued mortgage certificate
• Withholding Tax – Relevant tax certificates
• VAT/Excise – Invoices, zero-rate documentation, or proof of disposal.

How to Use iTax for Tax Filing & Refunds?

After getting all the updates and fall under the requirement. Here is how to request a refund online step by step process.

• Sign in to itax.kra.go.ke using your KRA PIN and password.
• Click “Refund” , choose your tax category.
• Verify your personal and bank details.
• Fill in your refund type, reason, amount, and upload documents.
• Click Submit; an acknowledgment with a reference number will arrive via email.

Timing & Interest Eligibility

Expect a decision within 90 days. If a refund isn’t issued within 2 years, you’ll earn 1% monthly interest on the balance.

What Happens After You Submit?

Once you’ve submitted your refund claim, the process kicks off with an official acknowledgment, including a unique tracking number for follow-up. KRA then begins reviewing your documents, and if you’re a first-time applicant, your file may go through a brief audit.

The authority has a 90-day window to review and decide on your claim. If approved, any outstanding tax debts are cleared first, and the remaining refund is sent directly to your bank through RTGS, NECS, or issued by cheque. You’ll be kept in the loop with timely email updates throughout the process.

Final Tips

• Act Fast – claims expire after 5 years.
• Stay Organized – accurate documents reduce delays.
• Monitor Regularly – use your tracking number.
• Be Truthful – precision prevents penalties or prosecution.
• Reach Out – KRA help desks and tax professionals are there to assist.

Why It Matters?

A well crafted iTax refund claim helps you reclaim funds you legitimately paid. With the potential for interest if KRA delays, it is both financially and legally advantageous to file correctly. Whether you are reclaiming excess PAYE, insurance contributions, or VAT credits, preparing thoroughly and tracking persistently ensures your money returns to your pocket, where it belongs.